211 Helpline

FY 08-09 Key Indicators

All contracted service levels met:   All measurable objectives met:

Annual site visit completed:   ASSET certified or externally licensed:

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Helpline is a 24-hour per day, 7 day per week telephone information and referral counseling service.  Services are available throughout Pinellas County by dialing 211. Trained staff and volunteers provide crisis intervention problem solving, counseling, and give information and referrals to appropriate social service agencies.  Helpline also provides information and referral services for the Emergency Service Network for the local spouse abuse shelters, and the Child Protection Team.  Helpline produces and updates (annually) the Directory of Community Resources, a valuable resource tool that is made available to all agencies and the public for a nominal charge.  The Helpline directory is also available on the Internet.  The program supports JWB’s Strategic Plan Goal for increased coordination of county-wide human services planning.

Contract Manager: Rod Cyr
Email: rcyr@jwbpinellas.org